The Assistant Director of Housekeeping supports the Director of Housekeeping in managing the daily operations of the housekeeping department. This role helps ensure guest rooms, public areas, and other assigned spaces meet the hotel’s standards for cleanliness, presentation, safety, and service. The Assistant Director leads team members, coordinates with other departments, monitors quality and productivity, and helps manage the staffing, supplies, and operating costs. Success in this role is reflected in consistently clean and well-presented rooms and public areas, timely resolution of guest and operational issues, effective team leadership, accurate department records, and responsible use of labor and supplies. Assist with planning and overseeing daily housekeeping operations across guest rooms, public areas, laundry, back-of-house spaces, and residences.Inspect rooms and public areas for cleanliness, presentation, maintenance, safety, and compliance with brand standards; track results and address trends.Coordinate staffing, schedules, assignments, attendance, and coverage based on occupancy and operational needs.Lead daily stand-up meetings to share goals, VIP arrivals, priorities, and operational updates.Monitor room status and partner with Front Office, Engineering, and other teams to resolve delays, guest requests, room discrepancies, and maintenance issues.Respond to guest concerns promptly and professionally, and follow up to confirm resolution.Support, coach, and develop supervisors and team members; assist with recruitment, onboarding, training, performance feedback, and disciplinary processes.Manage supplies, amenities, linen, uniforms, and equipment; monitor inventory, productivity, payroll, budgets, and cost controls.Ensure compliance with cleaning procedures, guest privacy, workplace safety, and proper chemical handling and storage, including applicable OSHA guidelines.Maintain accurate schedules, inspection reports, incident documentation, and other departmental records; communicate significant issues and follow-up needs to leadership.Oversee residential housekeeping services with attention to owner preferences, special requests, scheduling, privacy, and luxury brand expectations.
