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PURPOSE OF POSITION
The Associate Manager is an entry-level, hourly management position that supports the Store Manager and Assistant Manager with generating sales, store operations, interacting with customers, ensuring an outstanding customer experience and enforcing all policies and procedures.
This role is a developmental opportunity in preparation for an Assistant / Store Manager position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Foster a customer focused environment that ensures outstanding service.
Lead and inspire store team with quarterly Division of Responsibility (DOR); i.e. furniture, gallery and accessories updates.
Partner with Assistant and Store Manager to achieve and exceed financial results.
Problem solve customer issues as a leader in the store.
Understand key performance indicators (KPI’s) and utilize company reports to analyze and create strategic business solutions.
Collaborate with Assistant and Store Manager to maximize scheduling to effectively meet the needs of the business.
Uphold and embrace the Z Gallerie Mission and Values statement.
Exemplify Company Leadership Competencies.
Demonstrate a high level of integrity and lead by example to uphold all company policies, standards and procedures.
Represent the company in a professional and positive manner.
Perform other duties as assigned.
POSITION SPECIFICATIONS
Education & Formal Training
A High School diploma or General Equivalency Diploma (GED) required
Reasoning Ability
Excellent organizational and problem solving skills
Ability to carry out detailed tasks and projects with minimal direction or supervision
Ability to determine and shift priorities quickly
Communication Skills
Excellent oral and written communication skills
Strong interpersonal skills and ability to build positive working relationships
Work Environment
Must be able to concentrate in an intense, fast-paced environment with numerous distractions
Experience & Skills
1-2 years; supervisory / management experience in a retail sales environment or similar fast paced, customer service environment, preferred
Ability to lead and mentor employees
Ability to work varying hours and schedules to include days, mid shifts, nights, weekends and holidays
Previous retail sales experience and outstanding customer service skills
Ability to utilize retail POS System
PHYSICAL REQUIREMENTS
Professional appearance and demeanor
Must have ability to safely lift minimum of 50 lbs. without restrictions and to participate in processing shipment
The ability to be able to stand / walk for extended periods of time
Able to regularly perform store maintenance items : sweep, vacuum, empty trash, clean
Ability to use and climb ladders safely
Maintain physical stamina and proper mental attitude and ability to deal effectively with customers, management, employees and outside contacts while working under pressure and meeting deadlines with attention to detail
What we offer!
Benefits medical, dental and vision benefits.
401K with a great company match.
Paid Vacation and holiday pay.
Great employee discounts.
Great financial incentives for meeting and exceeding sales goals!
We provide ongoing training on product knowledge and selling techniques.
Exciting Career growth opportunities!
Competitive Pay.
We encourage all qualified applicants to submit their resumes to us as soon as possible!
