Community Services Specialist Success Factors:  Drive Community Enrichment:Develop and manage a strong relationship with Community Engagement Associates (CEAs) and  Community Managers for partnership and support with monthly activities.   Assist with planning, organizing, and execution of AHFs local, on-site community programs and  outreach events with the goal of building relationships, fostering resident trust, and increasing  participation in programs and services. Work closely with Community Managers and Community Engagement Associates (CEAs) to  provide good customer service and ensure responsiveness of services Capture program/event feedback and data from on-site staff, Community Managers and CEAs,  as well as residents to ensure compliance and to maximize ROI. Monitor community engagement activities, analyze, and report on content and program  performance data to drive continuous improvement, optimization, and innovation.       Cultivate Community Partnerships:Promote community building, leadership training, and capacity building activities to strengthen  and expand the ability of residents, resident leaders and local partners to contribute to  neighborhood transformation. Collaborate with Community, Engagement Associates, Community Managers, and Marketing  Manager to identify families and projects that make good success stories, and coordinate plans to  share these stories.    Project Management Mastery through Educational Programs Administration and Support:Manage and maintenance of program application database. Assemble all necessary supporting  documentation including allocations, outcome measurements, success stories, etc.Keep internal and external stakeholders informed of updates, program statistics, and missing  reports. Support the scholarship process in collaboration with the Program Director, support staff in  marketing efforts, review documentation, manage deadlines, and track scholarship results.Partner with property management team members to increase scholarship visibilityCoordinate quality control checks and reviews for the Good Grades Program including semester  review of student report cards. Track progress toward organizational and programmatic goals and outcomes. Execute in collaboration with the data analyst and program director all required evaluation  components and reports. Make recommendations for future improvements.Develop and implement department specific training curriculum and materials; Facilitate in-house  training and distribute training materials to staff. Conduct training for newly hired Community Engagement Associates and Community Managers.Maintain a master calendar of community services programs and initiatives. Assist with planning and coordination of special events.       ● Other duties related to ongoing creation and maintenance of organizational programs and supportive services initiatives.
