Job Description:
Sociaxe is looking for a proactive and detail-oriented Customer Service Assistant to join our team. In this role, you will support our customer service team by ensuring smooth communication with clients, resolving issues efficiently, and delivering a high standard of service.Responsibilities:Assist customers with inquiries via phone, email, and live chat in a professional and friendly manner.Maintain accurate records of customer interactions and update systems as needed.Process customer requests, including order tracking and account updates.Collaborate with team members to resolve customer issues promptly.Provide support to internal departments to improve customer experiences.Identify areas for improvement in customer service processes and recommend solutions.
