OverviewEnterprise Mobility at the DFW Airport has an exciting opportunity for a full time Customer Service Return Agent. This position pays up to $19.25 / hour (15 per hour + additional bonus incentitives) and is located at the Enterprise Mobility DFW Airport facility on 26th Street in Dallas, TX 75261.We offer:
Consistent 40 hour per week schedule
Paid time off
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
NO Airport Clearence required
Available Schedule (A):
Sunday 5am-2pm
Monday 5am-2pm
Tuesday 5am-2pm
Wednesday 5am-2pm
Thursday 5am-2pm
Friday OFF
Saturday OFF
Available Schedule (B):
Tuesday 5am-2pm
Wednesday 5am-2pm
Thursday 5am-2pm
Friday 5am-2pm
Saturday 5am-2pm
Sunday OFF
Monday OFF
Available Schedule (C):
Wednesday 5am-2pm
Thursday 5am-2pm
Friday 5am-2pm
Saturday 5am-2pm
Sunday 5am-2pm
Monday OFF
Tuesday OFF
The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/VeteransQualifications
Must be at least 18 years old
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able and willing to stand and walk for long periods of time in all weather conditions
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
