We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow. B e ll Partners , https://bellpartnersinc.com/overview/ a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. The General Manager is the business leader and fiscal decision-maker of the property. The General Manager will oversee the entire operation including staff performance, resident satisfaction and financial success. This position is responsible for ensuring that the property is properly staffed and managed to provide an optimal return to investors. Additionally, this position also has specific training and experience to oversee multiple managers and provide guidance on operating and financial issues to those managers. This person is instrumental in helping Bell Partners deliver on its promise to owners and investors, by delivering superior customer service and exemplifying professionalism at all times.Essential Functions and Responsibilities
Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Bell Operations standards and policies, while working within budgetary guidelines
Generate income through leading the sales team, monitoring market conditions, controlling budget, attracting residents and retaining them through superior customer service
Hire, manage, and develop associates to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building.
Meet budgeted income, expense and leasing goals for the portfolio
Be a champion for the operational strategy, including strategic drivers
Work with owner/investment partners to maintain and improve the value of the assets
Conduct monthly meetings with On-Site Leadership team to keep them apprised of current issues
Provides oversight of the annual budget process for each community
Review the financial operations on a monthly basis; review variance reports, provide explanation of variances
Evaluate market conditions with each Leasing Manager to determine unit prices in accordance with the market and budgeted goals. Shop competitors in person every quarter with the Leasing Manager
Assist with renovation plans and execution, as needed
Report accidents and other property incidents promptly
Develop strategies to market and showcase property to prospective residents by working in conjunction with Leasing Staff and Corporate Marketing Department
Obtain bids for all contract services and oversee routine capital projects; coordinate with Construction Services, as necessary
Responsible for maintaining the physical asset through weekly inspections of all properties. Inspect interiors of buildings and inspect grounds, facilities, and equipment daily to determine necessity of repairs, maintenance needs, and potential safety hazards.
Enforce adherence to all laws, including but not limited to Fair Housing and OSHA
Regular attendance and punctuality
Additional Functions and Responsibilities
Additional duties as assigned
Competencies
Action Oriented- Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace
Composure & Comfort – Cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during the tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions
Employee Relations - Is interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort
Financial Savvy – Can maneuver through complex financials effectively and with confidence; anticipates needs and gaps and has a plan in place on how to approach from a problem solving perspective and works to adjust to changes with poise
Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Motivating Others- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Organizational Agility – Knowledge about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations
Owner Relations – Good at building credibility and trust with owners/stakeholders; examples are related to financials, transparency and effective communication skills
Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Knowledge, Skills and Abilities:
Must be have strong financial management skills and be well versed in budgeting and forecasting
Must have strong interpersonal skills to develop and enhance business relationships, ability to get along with diverse personalities; tactful; mature, flexible
Must have sales and marketing experience to include sales training and goal setting, market analysis, market plan creation and implementation
Must have strong leadership and management skills to include recruiting, hiring, team-building, coaching and mentoring skills
Must possess willingness to provide exceptional customer service
Must be familiar with MS Excel, Word, Outlook, and YARDI
Must demonstrate support of Bell Core Values
Must demonstrate ability to provide exceptional customer service
Must demonstrate ability to successfully work on a team
Must be able to clearly communicate both orally and in writing
Must be able to understand directives both orally and in writing
Must have superior interpersonal skills; Must present a professional image
Must be resourceful and well organized
Background & Education:
BA/BS In Business, Hospitality, Property Management or related field
At least 3 years multi-site apartment experience required, with a minimum portfolio of 1,500 units of 4 or more properties, working knowledge of tenant and eviction laws, and Fair Housing Laws
Third party fee management experience preferred
Yardi software experience preferred
#LI-KS1Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.Why Join Us?
At Bell, we're family. It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates.
As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement.
Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry.
With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright!
Bell offers competitive benefits that can provide protection, peace of mind, and savings. From medical, dental and vision coverage to income protection, retirement savings and other benefits, we've got you covered.
Come Join Us!Click on this link to view labor law posters specific to your state: https://mandatoryview.com/?LicenceId=cb355e3b-1889-4996-ac96-326443d98a54&ProductType=OnlineApplicant
