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About the Role:Grade Level (for internal use):06The Team: The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the world’s top tier financial institutions. You will be trained on the Markit EDM, thinkFolio and WSO applications, and in the informational needs of modern financial institutions.Responsibilities and Impact: The Solutions Support role is part of a global team based in Dallas, Manchester and Sydney. You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients. Support may be as simple as answering a question on how to find a specific function, or as complex as finding the root cause of a problem.
Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
Engage with clients to understand their workflows and make recommendations where required
Interacting with clients and colleagues to ensure accurate and timely information flows
Support, monitor and troubleshoot Client environments
Investigating and documenting existing procedures and make recommendations for improvements
What’s in it for you:
In-depth knowledge of the trading lifecycle, exposure to front office workflow and financial concepts
Gain understanding of Solutions’ products such as thinkFolio/EDM/WSO and their usage by clients
Develop technical skills such as SQL
Working with a dynamic team, liaising with internal and external stakeholders
Compensation/Benefits Information: (This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $41,990 to $78,030. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.In addition to base compensation, this role is eligible for an annual incentive plan. .This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries) .What We’re Looking For:Basic Required Qualifications:
A bachelor’s degree completed no later than August 2024
An interest in the financial world and technology associated with it
Great attention to detail and ability to logically troubleshoot problems
Organized, able to multi-task, and have positive attitude to achieve deadlines
Self-motivated; able to work independently with minimal supervision
Strong customer service skills
Good presentations skills (preparation and delivery)
Right to Work Requirements:This role is limited to persons with indefinite right to work in the United States.About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence .What’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesDiversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)Posted On: 2024-07-15Location: Nashville, Tennessee, United States
