Infrastructure Services Manager / Information Technology Help Desk Manager Location: Dallas, TX · Image liaison of production/ non-production windows 10 environments and infrastructure support across a wide array of financial service clients based on project need; scope and SLA · Oversight of application packaging/ deployment, involving planning; testing and production using agile development techniques · Delivery management deploying metrics; governance; team development and collaboration with oversees partners and peers · Collaboration oversight involving planning; executing; and measuring critical delivery milestones to achieve client commitment in accordance with SLA and company KPI’s. · Maintain asset evaluation; asset contractual acquisition; inventory, allocation; depreciation; and maintainability throughout the United States · Continual collaboration in process improvement; ticketing; on boarding/ off boarding; end user training; technical automation involving imaging, compliance security tools (SEP, SEE, DLP, SNOW) and self service end user tools · Oversight of several site engineers ensuring proper team collaboration across network and offshore. Including training and professional mentorship to ensure growth and agility within teams and projects Core Competencies · Strategic Team Delegation · System Integration Planning · IT Budgeting & Cost Containment · Effective Vendor Management · Collaborative Team Builder · Business Process Improvement · Disaster Recovery & Continuity · Help Desk Management · Regulatory Standards Compliance · IT Service Strategy & Direction
