Regional Managers directly supervise and work closely with the on-site Community Managers in their regions, to ensure implementation and execution of all corporate policies and procedures. This individual will have a proven track record of successfully managing multiple multifamily properties, utilizing superior communication skills and a positive “whatever-it-takes” attitude.Duties and ResponsibilitiesTeam Development: Ensure overall operational integrity of the portfolio, with oversight of vital operational areas, such as, training, local recruiting and team developmentMentorship: Mentor and guide employees ensuring all are trained in organizational policy and procedures and are capable of performing assigned duties.Customer Service: Ensure exceptional customer services is delivered in a professional manner.Mission Driven: Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.Reporting: Prepare accurate and timely reports (monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.Budget and Expense and Program Goals: Guide and advise Community Managers in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.Capital Improvements: Work with the Construction Manager and Director of Operations to review and inspect all capital replacement plans in the region, ensure all are within the scope of the approved budget.Market Research: Maintain detailed knowledge of local markets and competition, and develop tailored marketing plans and strategies.Vendor Management: Solicit bids and negotiate with vendors.Tenant Relations: Assist on-site teams in tenant satisfaction matters.Track of feedback from residents.  Attain good ratings in tenant satisfaction surveys and follow up imperfections with responsive action plans.Operate the property in the “AHF- Way”. See to it that services to the residents are prompt and responsive; and that complaints are effectively resolved.Routine Legal Matters: Guide and assist the on-site staff in evictions and other routine legal matters.Repositioning underperforming assets: Develops management plans, monitors monthly financial performance, and establishes capital improvement budgets for underperforming assets to address areas of deficiencies.Fair Housing and Legal Compliance: Remain abreast of federal and relevant state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures. Maintain discipline by insisting on adherence to policies, effective time management, quality assurance, and best practices for getting things done.Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.Site Inspections: Personally inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior.Liability and Risk Management: Limit the Foundation’s exposure to frivolous lawsuits by working with the Compliance department in proper training and ongoing education for on-site personnel.
