ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF NORTH RICHLAND HILLS, TXPosition: Member Service Representative (working in the Fraud department)100% Remote - MUST live within 60 mile radius of North Richland Hills, TXPay Rate: $19.50/hrSchedule: Ranges Monday-Sunday (8am-12:30am CST)Estimated Start Date: 11/12/2024Job Description
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Handle a call volume of 80-100+ calls daily
Qualifications
High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-pace high-volume call center environment
Willingness to help others and ability to navigate difficult conversations
Professional written and verbal communication skills
Strong computer knowledge and data entry/typing skills
Training will be a mix of in-person AND virtual training Monday-Friday 8:00AM-4:30PM CST
Training Site Location: 9001 Airport Freeway, North Richland Hills, TX 76180
Location: Remote & ONSITE days required
MUST be able to report onsite for training/team building purposes
If you are interested and qualify, please apply with your updated resume!
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
