Service Representative - Team Lead

Service Representative - Team Lead

27 Apr 2024
Texas, Dallas / fort worth, 75201 Dallas / fort worth USA

Service Representative - Team Lead

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!LabCorp seeking a Team Lead to join our Service Rep/Courier team in Dallas, TX. In this position, you will be responsible for monitoring the receipt of customer care specimens, verifying receipt of tissues, perform ride along reviews, and assist in the post route audit process. This position vitally assists the evening supervisor in command and control of all evening activities, to include inbound shipments, specimen integrity, reporting, and auditing. This position will also provide needed coverage when Supervisor or other Team Lead is out.Work Schedule: Monday – Friday 8:30pm - 4:30am (additional hours/days may be required as needed)Work Location: Dallas, TX 75230Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .Job Responsibilities:

Assist logistics supervisor with day to day operations and special projects

Coordinate and assign work to the logistics team to ensure proper coverage

Ensure all drivers are prepared for their shifts with the necessary supplies

Work with dispatcher to provide alternate routes when needed

Research, troubleshoot and follow up on internal and external customer inquiries and issues

Train new hires and provide on-going training and support to the team

Generate and review daily/weekly reports and escalate any issues to leadership

Update routes in the database and reconcile route logs on a consistent basis

Ensure all equipment and handheld electronic devices are working properly

Serve as back-up driver when needed and perform dispatch duties as required

Perform administrative and clerical duties as needed

Job Requirements:

High School Diploma or equivalent

Prior logistics/driver experience highly preferred.

Previous leadership experience within a logistics/warehouse/ or similar environment preferred

Valid driver's license and clean driving record

Must be at least 21 years' old

Excellent critical thinking skills and the ability to prioritize and multi task

Strong attention to detail and organizational skills

Basic computer skills with proficiency in Microsoft Office

Ability to handle the physical demands of the positon

Comfortable with handling lab specimens when needed

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .

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