Vacancy expired!
Sr People Operations Service Center AssociateDallas, Texas, United States at https://cbre.referrals.selectminds.com/jobs/61009/other-jobs-matching/location-onlyNewHuman Resources at http://cbre.referrals.selectminds.com/landingpages/hr-2019033994Requisition #6 hours agoPost DateJOB SUMMARYThis role has an expert understanding of across our HR Service offerings, and has deep knowledge in one or more specialized HR areas (e.g. payroll, benefits, etc.). Has the ability to manage issues more complex and/or sensitive in nature, and provides guidance to less experienced or more junior members of the team.Serves as point of contact for the Human Resources (HR) Shared Service Center escalations, highly confidential, and high visibility services. Responsible for providing exceptional in-depth service for HR Service Center related inquiries in an accurate and timely manner, and operates with minimal manager direction.Partners with leadership and team to review performance outcomes against Service Level Agreements (SLAs), and ensures that handoffs, communication and interactions are customer focused, seamless and delivered with high quality. Responsible for training new hires.ESSENTIAL DUTIES AND RESPONSIBILITIESResponsible for the management of cases, including but not limited to the following: General HR inquiries, Benefits, Staffing Operations, Payroll, etc.Receives the most complex cases from Tier 1 & 2 Support team members within functional specialties, to research and resolve issues in a timely, effective, and accurate manner.Has advanced understanding of HR Service offerings and their implementation and processes, including but not limited to payroll, onboarding, talent acquisition, data management, learning & development, and leave of absence.Manages escalations, highly visibility, and confidential cases across all HR Operations Services to ensure high quality remediation or resolution.Coaches and trains new hires on standard HR Shared Services practices, processes, and policies. Provides less experienced team members with development of skill sets in managing and handling of their work.Builds key relationships within CBRE to work cross-functionally in order to gather information for inquiries that require additional research and avoid ticket escalation.Works on and delivers training materials, maintains reference documentation, and supports with the upkeeping of HR guides and policies in our systems.Other duties may be assigned.SUPERVISORY RESPONSIBILITIESNo formal supervisory responsibilities in this position.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCEHigh School diploma or GED required. Bachelor's degree preferred.Minimum of 4 years related HR experience and/or training in HR Operations required.Minimum of 2 years’ experience in a call center environment required.Experience in PeopleSoft, and other internal web-based applications.CERTIFICATES and/or LICENSESPHR, SHRM-CP, or related Human Resources certifications preferred, but not required.ServiceNow experience preferred, but not required.OTHER SKILLS and/or ABILITIESAdvanced skills with Microsoft Office Suite.Strong verbal and written communication skills.Requires strong analytical and prooing skills.Must be highly organized and able to prioritize competing duties.US Company ProfileAbout CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.
