Job Description:About the Company:Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.About the Job:We are seeking a skilled and dedicated Tier 2 Authentication Support Technician to join our technical support team. The ideal candidate will have a solid background in troubleshooting authentication issues across various identity and access management solutions. This role requires familiarity with FIDO2 technologies and multiple multi-factor authentication (MFA) tools. The ideal candidate will possess exceptional technical expertise along with outstanding customer-facing interpersonal skills and a customer-focused approach.Key Responsibilities:
Troubleshoot and resolve authentication issues for various identity and access management solutions.
Support and manage FIDO2 technologies and various MFA authentication tools.
Provide second-tier technical support and resolve complex technical problems related to authentication.
Collaborate with Tier 1 support and other technical teams to ensure timely resolution of issues.
Maintain and update documentation related to authentication support processes and solutions.
Assist in the implementation and configuration of authentication solutions.
Perform regular system checks and maintenance to ensure optimal performance of authentication systems.
Stay updated with the latest trends and best practices in authentication and identity management.
Qualifications:
Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or a related field, or equivalent work experience.
Familiarity with web browsers and general PC and Mac operating systems.
Ability to troubleshoot and resolve complex technical issues.
Excellent customer service skills and the ability to communicate technical information to non-technical users.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Exceptional attention to detail and organizational skills.
Preferred Skills:
Experience with identity and access management solutions.
Knowledge of FIDO2 protocols and various MFA tools.
Certification in relevant technologies or systems is a plus.
Job Contribution:Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies.Experience:Typically requires 2- 3 years experience. Technical Career Pathway (TCP) role.Supervisory:No.Our Sr Specialist Technology Security, earns between $96,000.00-$144,000.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?Apply now!Weekly Hours:40Time Type:RegularLocation:USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard StSalary Range:$96,000.00 - $144,000.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
