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Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Supply Chain Specialist (Level 2) position is responsible for working with customers, suppliers, and associated stakeholders to achieve solution delivery expectation in support of escalated requirements as part of our Boeing Global Services (BGS) Emergent Requirements Team. The ideal candidate will have the willingness to learn and strive to demonstrate a high degree of cross-functional collaboration, and have a desire to provide world-class customer support in Dallas, TX.This is a hybrid position that allows telecommuting. The selected candidate will be required to perform some work onsite in Dallas, TX.Position Responsibilities:Duties will include (but are not limited to):
Assess and analyze customer escalations and formulate problem resolutions
Coordinate the activities required to facilitate the quick return to service for emergent customer requirements (e.g. AOG)
Review and decipher engineering data for alternate problem resolution
Act as a liaison with multiple stakeholders to accomplish a common objective
Delegates tasks to manage workload.
Engage in cross-functional communications to deliver concise and timely results
Support suppliers by identifying constraints and assisting with mitigation plan
Ability to manage multiple concurrent deadlines
Assist in the collection and processing of supplier and/or customer data regarding products or services to include repair capabilities and capacity
Able to adapt in a fast-changing and high-stress work environment.
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.Basic Qualifications ( Required Skills / Experience ):
Basic knowledge in supply chain management
Basic experience in customer support or customer service role
Must have high attention to detail, be a self-starter, and results driven
This position is for a 24/7, 365 day operation, and must be willing to work variable shifts, including weekends, holidays and overtime
Must be proficient utilizing the Microsoft Office Suite (Excel, Word, and PowerPoint)
Must have experience applying verbal and written communications skills including spelling, grammar, punctuation, form and style, proof reading and editing skills
Preferred Qualifications ( Desired Skills / Experience)
Experience in aerospace support, supply chain management, & logistics planning
Experience with ERP and CRM system, such as SAP
Basic proficiency in aerospace industry knowledge
Creative problem solving skills
Basic technical and engineering background
Experience implementing process improvements and an applied understanding of Lean practices (e.g. Six Sigma)
Typical Education & Experience :Typically 3 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.Travel:This position has the possibility and requires the ability to travel 10% as needed.Relocation :Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate Dallas, TX area or relocate at their own expense.Drug Free Workplace :Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Shift :This position is variable shift. Must be willing to work variable shifts, including weekends, holidays and overtime.At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.Summary pay range: $68,000 - $92,000Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.“U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.Export Control Details: US based job, US Person requiredEqual Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
