Call Liza Rodriguez with any questions 281-612-1870
Click Here To Apply Direct
Pay $16.00-$17.50 per hour
Job description
We are helping our client find a Driver Support Representative to manage key aspects of the day-to-day transit operations.
In this role, you will be the go-to person for live troubleshooting decisions, and you will collaborate with operations, support, and product optimization teams to help plan and improve client services. You will also help with many other types of tickets and tasks based on business needs.
We're looking for candidates who are strong communicators with excellent active listening and collaborating skills. You're a team player that thrives in fast-paced environments and has a solution-oriented mindset.
As a Driver Support Representative, you will:
Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues.
Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation.
Build strong cross-functional relationships across various client teams and offices and external partners.
Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone, and email.
Effectively prioritize live operational issues and take action based on the information received.
Leverage knowledge of clientproducts and services to make ad hoc decisions with little guidance.
Requirements
2+ years customer/tech support, specifically focused on troubleshooting/problem-solving
Prior experience improving processes/workflows to improve support operations (e.g. automating tasks, streamlining complaint processes, etc.)
Ability to prioritize operational issues relating to drivers, riders and colleagues
Identify/resonate with the following traits/skills:
Thriving in fast-paced environments, being able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
Having an ownership mentality, taking full responsibility for delivering great service to driver-partners
Being proactive; you're able to think ahead and anticipate to prevent problems before they start
Being an empathetic and effective communicator, excelling at active listening and collaboration
Being comfortable with ambiguity, consistently making thoughtful choices between imperfect options
Maintaining a solution-oriented mindset, remaining persistent, creative, and cool under pressure
Being observant and keen to improve: if something’s not working, you come up with a better way
Being an exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Experience with Salesforce is preferred
Benefits:
Employer-subsidized health, vision, and dental insurance
Employer-subsidized life insurance
Employer-subsidized short and long-term disability insurance
A generous paid-time-off package
Pre-tax commuter and healthcare spending
401K (optional)
