OVERVIEW: The Leasing Consultant is responsible for developing leads, leasing units in the assigned
community, maintain positive resident relations, represent the community and company in a professional
demeanor. The Leasing Consultant is to adequately assist the Property Manager in all administrative duties in
the absence of Assistant Property Manager, and support with leasing initiatives as needed.
ESSENTIAL JOB FUNCTIONS
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and other
community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new or existing federal and/or state laws.
Ability to work a flexible schedule, including evenings, weekends and/or holidays.
Be neat, clean, and professional at all times throughout the workday and/or whenever present at the
community.
Comply with expectations as demonstrated in the Team Member Handbook.
Demonstrate an ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Organize daily/weekly schedule and block out specific times throughout the day to conduct “call back” phone
calls to all potential residents.
Practice the “ABC’s” Always Be Closing
Requires individuals to work in various weather conditions, including extreme temperatures, rain, snow,
and heat.
LEASING
Greet prospective residents and qualify by covering all criteria (ask questions, utilize completed guest cards,
etc.).
Immediately record all telephone and in‐person contact with current, past, or prospective residents on
appropriate reports.
File and maintain completed guest cards according to established procedures.
Inspect model units EVERY morning prior to first walk through (available “market ready” units) upkept- mints
stocked- radios working and communicate related service needs to Property Manager.
Lock and close up models at the end of everyday and communicate related service needs to Property Manager.
Demonstrate knowledge of community and apartment/model units and apply product knowledge in addressing
residents’ needs by communicating the features and benefits; close the sale.
Have prospective residents complete application and secure deposit in accordance with the company procedures
and Fair Housing requirements.
Update availability report and process applications for approvals (i.e. credit check, rental history, etc.).
Ensure applications are processed (i.e. validation of required supporting documents, signatures and
initials) in a timely manner.
Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
Ensure apartment unit is ready for resident to move‐in on agreed date.
Immediately follow up with prospective residents who did not close and attempt to close sale again. If unable to
help prospective resident, refer them to sister communities to meet prospective resident’s needs.
Secure new residents’ signature(s) on appropriate paperwork prior to move‐in. Orient new residents to
community.
Assist in monitoring renewals.
Distribute and follow‐up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all times.
