Description We are seeking a dedicated Associate Patient Care Coordinator (PCC) to join our team. This role involves providing key support functions to ensure quality patient experiences, with a focus on scheduling annual screenings, verifying insurance, and handling follow-up communications.Essential Job Functions:
Conduct telephonic outreach to patients to schedule annual screenings for PSU health events.
Collect and verify demographic and insurance information, including eligibility, co-insurance details, language, and preferred contact methods.
Make timely reminder calls for upcoming appointments, including providing event location details and landmarks.
Follow up with patients for rescheduling due to cancellations or no-shows.
Document outcomes for 100% of patient calls in the WellMed system.
Monitor call frequency, ensuring patients are not contacted more than six times within 60 days.
Utilize telephonic software for all outreach calls and manage inbound patient calls as needed.
Follow approved PCC call scripts for consistent patient engagement during outreach.
Support assigned PSU providers by scheduling patient follow-up appointments as requested.
Respond to patient messages, concerns, and information requests, ensuring that all inquiries are directed to the appropriate personnel within 48 hours.
Meet daily productivity targets to support PSU goals.
Establish effective and professional relationships with patients, colleagues, and the public.
Perform additional duties as assigned to support department objectives.
Requirements
High school diploma or GED required.
Strong communication and customer service skills for both in-person and phone interactions; basic Microsoft Office proficiency.
1-2 years of related work experience, including data entry.
Familiarity with ICD-10 and CPT coding.
Experience with electronic medical records (EMR) systems.
Basic knowledge of medical terminology.
If you are detail-oriented, enjoy working in a team environment, and are passionate about patient care, we encourage you to apply for the Associate Patient Care Coordinator role. This is a great opportunity to support quality healthcare while developing valuable skills.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
