Voice Engineer

Voice Engineer

02 Nov 2022
Texas, Fortworth, 76004 Fortworth USA

Voice Engineer



Job Description for Voice Technician/Engineer (Unified Communications)
This technical position is broad in scope and includes the defining, designing, installing, and maintaining the communication systems architecture and network. This role will focus on supporting a Session Border Controller environment running on a Ribbon/Sonus technology.


  • Support Session Border Controllers for the enterprise's call routing, voice and telephony needs at campus locations, airports, operations, sales offices, and reservations worldwide.

  • Coordinate with architects to develop the strategy for defining, deploying, and maintaining Session Border with regards to the Call Center Technology/Unified Communications architecture.

  • Assist with designing, and deployment of a reliable and robust Session Border Controller architecture and platform.

  • Support the enterprise Call Center/Unified Communications vision deliverables by implementing viable technologies, ensuring compatibility with the existing environment, and acting as a technical resource for peers and managers within the team.

  • Research and remain current on emerging Call Center Technology/Unified Communications technologies, products, services, protocols, and standards that are directly in line with the vision, business needs, and requirements.

  • Ensure integration compatibility of new Session Border Controller systems with enterprise LANs, WANs and Internet-based services and protocols.

  • Identify opportunities for automation.

  • Improve efficiency and reliability by streamlining manual processes that are redundant or repetitive.

  • Collaborate with other business units to understand how automation can improve workflow.

  • Support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, and interactive voice response, and respond to issue escalation and service interruption as a confident technical leader.



Skills & Responsibilities


  • Experience with implementing converged voice and data solutions using session border controllers

  • 3 - 5 years' hands on working experience with Session Border Controller (Ribbon/SONUS, Acme Packet, Cisco, etc.)

  • Configure, manage, support and troubleshoot the SBC 5x00, SBC7000, 9000, SBC SWe platforms, EMS, PSX DSI.

  • Ability to understand Call Center Systems and routing strategies

  • Knowledge of voice, data, and IP networking (LAN/WAN)

  • Technical knowledge of VoIP/IP telephony systems, PBXs, voice mail, ACD's, interactive voice services

  • Telephony Traffic and Engineering (Erlangs, Trunks, Blockage, etc.)

  • Technical knowledge of PSTN, T1/PRI, SIP, H.323 (IP), H.320 (ISDN), TCP/IP and MPLS

  • Understanding of VoIP QoS issues and mitigation strategies (G711, G729, etc.)

  • SIP Architecture Integration

  • Experience working with the following platforms Cisco, Avaya, NEC, and Nortel

  • Experience with current best practices in IT standards, principles, and security practices

  • Understanding of Cloud Architecture

  • Ability to work with limited supervision, be highly motivated, persistent, a self-starter and able to manage multiple projects, groups of people, and company/industry changes simultaneously.

  • PC skills, Microsoft Office Suite mastery, Visio and spreadsheets is required.




7272

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Job Details

  • ID
    JC22069520
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Ntelicor LP
  • Date
    2021-11-02
  • Deadline
    2021-12-31
  • Category

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