To draft/review operational policies relating to team/department and apply best practices such as ITSM/ITIL concepts in the policies. To analyze and identify any gaps in operational processes. ITSM, ITIL V3 Expert or Practitioner, Business Process mapping, Stakeholder management, Business Process Analysis If you are interested in applying for this opportunity, please send us your updated resume.
Should you require any clarification about the position, please feel free to call/email us. We look forward to working with you. 3+ years’ experience in ITSM practice in managing various ITIL process roles. 4 Year of Experience in ITSM practice in managing ITIL processes like Governance, IM, CM, PM Etc. Should have excellent process understanding. Experienced in Process designing, process mapping in at least 2 ITSM Engagements. Should be practitioner in the area, focused on core IT Service Management / ITIL functions. ITIL V3 Expert/ ITIL 2011 Intermediate Certified.
