Responsible for providing Planview Enterprise One application support to IS Shared Services Project Managements Teams and other Information Services and MD Anderson Planview users, identifying opportunities for Planview workflow improvements, Planview Configuration, Design, Enhancements/defect fixes, testing activities and report development. Also manage IS Shared Services SharePoint site configuration, design, standardization, execution and support for IT Project sites.1.Provides technical and training support to end users of the Planview application and IS Shared Services SharePoint Sitea. Primary point of contact for IS Shared Services SharePoint site and Planview technical/administration support and assigned initiatives including Planview defect fixes, enhancements, testing and roll outs.b. Provides education and technical support to Planview end users including Planview workflows, standards and reportsc. Provides technical expertise with Planview applicationd. Creates and updates Planview reference documentation as needede. Provides support and/or participates in process improvement initiatives, software release updates or projects related to Planview. Participates in Planview enhancement and defect fixes.f. Attends all regularly scheduled PMO process meetings as it relates to Planview.
Partners and communicates with assigned customers / users and participates in problem identification and resolution activities
a. Educates Planview and IS Shared Services SharePoint users with the appropriate process workflow paths or possible solutions to requirements related to improvement initiatives.b. Includes others in decision-making when appropriatec. Works well in a team settingd. Applies sound, independent judgements based on available informatione. Follows-up on issues with quick, accurate resolutions and updatesf. Develops trust and relationships with users/customersg. Provides guidance and expertise to end users and other team members related to assigned dutiesh. Supports preparation, execution and communications for team testingi. Assists managers and/or users in problem identificationj. Identifies applicable teams required for resolution
Promotes professional growth and development through leadership activities, continuous education, and training
a. Participates in various meetings as appropriate to maintain working knowledge of IS Shared Services PMO and use of Planview and SharePoint.b. Participate in continuing education opportunities and training sessions for team members, as neededc. Collaborates with IS Shared Services PMO subject matter experts.d. Identifies training needs and education opportunities.e. Actively seeks constructive feedback and remains receptive to itOther duties as assignedEducation Required: Bachelor's degree.Experience Required: Two years' experience in Epic software, domain, project management or workflow analysis. May substitute required education degree with additional years of equivalent experience on a one-to-one basis.Preferred Experience: experience with SharePoint platform, experience maintaining/operating ServiceNow PPM, RM, and SPM modulesIt is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.htmlAdditional Information
Requisition ID: 166342
Employment Status: Full-Time
Employee Status: Regular
Work Week: Days
Minimum Salary: US Dollar (USD) 85,000
Midpoint Salary: US Dollar (USD) 106,500
Maximum Salary : US Dollar (USD) 128,000
FLSA: exempt and not eligible for overtime pay
Fund Type: Hard
Work Location: Remote (within Texas only)
Pivotal Position: Yes
Referral Bonus Available?: Yes
Relocation Assistance Available?: Yes
Science Jobs: No
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