Description We are looking to add a Desktop Support Analyst to our dynamic team in the healthcare industry, located in Houston, Texas. This role involves providing technical support to clients, troubleshooting hardware and software issues, and maintaining computer systems and networks. Responsibilities Respond promptly to client support requests, determining the nature of their problems and providing effective solutions. Travel to clients' locations or connect remotely to resolve technical issues. Troubleshoot both hardware and software issues, ensuring optimal system performance. Install and maintain hardware and computer peripherals, adhering to best practices and guidelines. Update and upgrade operating systems and computer software to enhance system functionality. Troubleshoot networking and connection issues, ensuring seamless connectivity. Advise clients on potential software or hardware upgrades to enhance system performance. Provide basic training to clients in computer operation and management. Ensure accurate and timely completion of job reports and ordering of supplies. Utilize various technologies including Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Windows 11, Microsoft Office 365, and Windows Azure. Requirements Proficiency in Citrix Technologies and Dell Technologies Familiarity with EO/IR systems and Mac Computers Proficient in Microsoft applications, Active Directory, and Microsoft Office 365 Knowledge of Computer Hardware and Configuration Management Experience with Deployments and Deskside Support Comfortable with Windows 11 and Windows Azure Ability to work in a fast-paced, healthcare/NHS industry Previous experience as a Desktop Support Analyst is desirable Strong problem-solving skills and the ability to work independently Excellent communication and interpersonal skills Willingness to stay updated with the latest technologies and industry trends Ability to handle confidential information with discretion Strong customer service skills and the ability to work well with a team. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
