Vacancy expired!
CUSTOMER SERVICE REPRESENTATIVE II Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4360099) Apply CUSTOMER SERVICE REPRESENTATIVE II Salary $1,635.20 - $1,667.20 BiweeklyLocation HoustonJob TypeFull TimeJob Number33169DepartmentHouston Public WorksOpening Date01/25/2024Closing Date2/1/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEWApplications accepted from: ALL PERSONS INTERESTEDService Line: Houston WaterSection: Resources & Client ServicesReporting Location: 7101 Renwick Dr Workdays & Hours: Mon - Fri 7am - 3:30 pmSubject to changeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSHouston Water Resources & Client Services has an employment opportunity available for a Customer Service Representative II. We are looking for a candidate that is self-motivated, customer service focused, detail oriented, and uses effective problem-solving techniques to provide general information and customer assistance. This role supports Houston Water with a primary focus in Quality Management (QM) of the Restoration section.Essential job duties and responsibilities include: Maintaining a positive and proactive approach to the guidelines and department goals. Collecting data and requesting field investigations. Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone. Creating, updating, and costing service requests and work orders accurately and in a timely manner. Responding to inquiries by telephone or email. Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns. Maintaining and updating various records and reports. Provide guidance and training to other customer service representatives. Performing other administrative and customer service-related duties as requested. Working overtime as needed due to operational needs.WORKING CONDITIONSThe position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.This is a Houston Public Works Emergency Management position at the Tier III Level.MINIMUM REQUIREMENTSMINIMUM EDUCATIONAL REQUIREMENTSRequires a high school diploma or a GED certificate.MINIMUM EXPERIENCE REQUIREMENTSTwo years of administrative or customer service-related experience are required.Associate degree may be substituted for up to two years of experience.MINIMUM LICENSE REQUIREMENTSNonePREFERENCES Call center / dispatch experience Intermediate to advance working knowledge of Microsoft Office (Excel, Word, Sharepoint, Outlook) Knowledge of various asset management systems such as Infor, 311/CRIS, GeoLinks) Excellent organizational, verbal, and written communication skills.Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIRED NoneSAFETY IMPACT POSITION NoIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:Pay Grade - 15APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting:http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6002.If you need special services or accommodations, call 832-393-6002. (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include: Medical Dental Vision Wellness Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 10 city holidays, plus one floating holiday Flexible schedules Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html01 Please select your highest level of education.
Please select your highest level of education.
High School diploma/GED
Associate degree
Bachelor's degree or higher
02
Which best describes your VERIFIABLE administrative or customer service related experience?
No experience
Less than 2 years
2 to 4 years
4 to 6 years
6 years or more
03
Are you a current City of Houston Employee?
Yes
No
04
Which of the following software applications are you proficient in using? (Check all that apply).
Word
Excel
Outlook
Infor
GeoLinks
None of the above
05
Do you have strong written and verbal communication skills?
Yes
No
06
Have you completely and truthfully answered question # 9 in the application regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)
Yes
No
07
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
