OverviewCayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.Desktop Support AnalystDescriptionThis position will be hybrid with 4 days required on-site sitting in the Houston, Tx office.We are looking for candidates with superior customer focus, high energy, and collaborative mindset. Essentially, great technical experience.The Desktop Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at our Telecommunications Industry client.ResponsibilitiesEssential Job Functions
Provide exceptional customer focus and operational support for defined desktop services
Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies
Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA
Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch
Maintain accurate and concise service asset and configuration management for desktop infrastructure
Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies, and standards
Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
Document desktop problems and resolutions and provide to knowledge base administrator
Other duties as assigned
QualificationsEducation/Certifications
High school diploma or equivalent required
Associate or bachelor’s degree with a technical focus such as Information Systems, Computer Science or related field, or equivalent work experience strongly preferred
Experience/Minimum Requirements
Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
Other Skills/Abilities
Excellent communication and customer facing skills
Superior technical knowledge, with experience in multiple aspects of client-computing services
Experience working collaboratively with suppliers and third-party vendors
Ability to quickly analyze a situation and react appropriately and effectively
Effective prioritization skills
Drive and enthusiasm
Self-starter
Technical credibility and independent judgment
Strong decision-making skills related to desktop matters and under pressure
Good problem solving and analytical skills, able to determine the impact of desktop issues quickly
Able to contribute to operational roadmap, helping to identify and address future opportunities and challenges
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.Pay RangeUSD $25.00 - USD $30.00 /Yr.Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1368/deskside-support-analyst/job?mode=apply&apply=yes&iniframe=1&hashed=-1834356743)Location US-TX-HoustonID 102304Category Information TechnologyPosition Type Full-Time Hourly Non ExemptRemote NoClearance Required None
