Description
Respond to Level II help desk requests and troubleshoot issues related to desktop computers, laptop computers, and peripherals onsite and in remote locations.
Identify, diagnose, and resolve technical problems for end-users on a variety of hardware and software issues.
Utilize remote desktop software, where needed, to resolve end-user issues.
Install, test, and configure new workstations, peripheral equipment, and software.
Maintain inventory of all equipment, software and software licenses.
Assist with onboarding and offboarding employees, helping set up systems for new users and decommission systems for exiting employees.
Train and orient staff on the use of hardware and software as needed.
Manage PC setup and deployment using standard hardware, images and software.
Perform timely workstation hardware and software upgrades as required.
Maintain open communication and positive working relationship with staff.
Requirements
Associate or Bachelor's Degree in Information Technology, Computer Science or a related field is preferred.
3+ years' experience with IT desktop support.
Proven experience in installing, repairing and troubleshooting computer hardware and peripherals.
Advanced knowledge of modern operating systems and IT networks/infrastructure.
Proficiency in managing software and hardware troubleshooting.
Experience with Microsoft Office Suite, Windows OS, and Mac OS.
Desirable certifications include CompTIA A+, Microsoft Certified IT Professional or Cisco Certified Network Associate.
Familiarity with remote desktop applications and help desk software.
Strong understanding of IT security principles.
Excellent problem-solving and multitasking skills.
Must possess strong interpersonal skills to interact with diverse end users.
Exceptional English communication skills, both written and verbal, to effectively communicate technical information to non-technical audience.
Must be able to physically lift and move equipment (computers, monitors, etc.) as necessary.
Ability to work independently and collaboratively within a team.
Availability to work outside standard office hours to execute critical IT projects or resolve systemic issues when needed.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
