Description We are in search of an IT Support Technician in the Healthcare/NHS sector based in Houston, Texas. This role offers a long term contract employment opportunity. The IT Support Technician will be expected to provide technical support across multiple locations, primarily focusing on workstation and printer issues, network troubleshooting, and biomedical engineering troubleshooting. Responsibilities Provide comprehensive technical support across multiple locations. Troubleshoot workstation and printer issues to ensure smooth operations. Perform network troubleshooting to maintain connectivity and system performance. Assist in biomedical engineering troubleshooting, focusing on the local network connection to machines. Utilize Service Desk Plus and ServiceNow to track and resolve issues. Maintain technical proficiency with Windows 10-11 and other key technologies. Travel to different locations as needed, with mileage reimbursement provided. Support the transition to a new corporate location, ensuring seamless tech setup and support. Collaborate with other team members and agencies to resolve complex tech issues. Utilize skills in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments to effectively perform duties. Requirements Proficient knowledge and experience with Citrix Technologies. Familiarity with Dell Technologies is essential. Experience with EO/IR systems is required. Ability to troubleshoot and resolve issues on Mac Computers. Strong understanding and experience with Microsoft applications. Expertise in managing Active Directory. Proven experience in handling Computer Hardware. Demonstrated skills in Configuration Management. Prior experience with Deployments in an IT setting. Must have provided Deskside Support in previous roles. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
