We are looking for a Front Desk Coordinator to join our team!POSITION SUMMARY
Performs all functions necessary to maintain the efficient workflow of all front office receptionist duties. May be assigned to variable front office areas, including appointment scheduling, insurance verification, check-in and check-out, phones, referrals and medical records. Work cooperatively as a team and demonstrate behaviors of trust and respect toward others, including clinical staff, physicians, associates, and management.
 CORE COMPETENCIESEthics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.Creativity - Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with the customers in mind; establishes and maintains effective relationships with customers and garnishes their trust and respect.Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line orientated; steadfastly pushes self and others for results.Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.Priority Setting - Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.MAJOR RESPONSIBILITIESGreet all patients as they arrive in a friendly, courteous, and professional manner.Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.Show concern for patient problems and ensure the comfort of the patient while waiting to be registered or seen by the provider.Check in patients: Document in the computer system all necessary demographic, insurance, and financial information, making sure all information is accurate and the patient is eligible.Assist new patients in completing all necessary paperwork.Collect all patient insurance information.Collect any co-payments, co-insurance, or patient balances indicated in Phreesia or the alert note in Athena. Advise patients/guarantors about their liability and obtain payment in full or secure payment arrangements in keeping with clinic policy. If necessary, get assistance from the Billing Specialist for payment arrangements.Meet the daily collection goal (one of this position’s direct responsibilities). Batch and balance all monies and transactions entered in the system daily. Turn in the end-of-day reconciliation to the assistant office manager (safe box). Confirm the petty cash balance in the morning and afternoon.Communicate with clinical staff regarding patient scheduling (i.e., arrivals, canceled appointments, etc.)Schedule patients' return appointments.Participate when necessary with other staff members to seek account resolution.Participate in educational and developmental activities.Confirm patient’s appointments.Answer and return phone callsGenerate referrals as neededMaintain patient flowFollow HIPAA guidelines.
