LBF is excited to be adding to our Houston office.The HELOC (Home Equity Line of Credit) Servicing Manager will report to the SVP of Servicing & Operations. This newly created position is responsible for supporting all Longbridge’s HELOC for Seniors® servicing oversight and projects. The role will be responsible for the launch of servicing oversight and ongoing growth of our HELOC for Seniors® business in Servicing.Primary Job Duties:Lead the buildout of Longbridge’s new HELOC for Seniors® (H4S) servicing businessHiring, training and managing H4S servicing oversight team membersCreate H4S Policies and Procedures are developed for each area of oversight. Working with Compliance to ensure all policies and procedures are updated at least annually. Build out process flows for procedures that support the H4S DepartmentSuccessfully lead workforce management; such as capacity planning, staff modeling, employee production management and schedule adherenceHandle escalated customer and other type of complaints, by working with the subservicer and Longbridge compliance, to prepare and approve responsesAssist with building and ongoing maintenance of the department’s workflow tools, such as internal workflow systems and its reporting capabilities, system enhancements as the business changes and training the tools to team membersServe as a liaison on data integration of subservicer and Longbridge’s data warehouse team by working with the subservicer, its vendors and IT (internal and external vendors) on developing technology and reporting enhancements for process and quality improvementsEnsure regulatory and company policies are in strict complianceOther duties as described  
