The primary role of the HELOC (Home Equity Line of Credit) specialist will be to assist those customers with their online application.  This will be accomplished by answering inbound calls to Longbridge Financial from customers needing assistance with their current application or with those customers wanting to apply.  They will also initiate outbound calls to those customers who have stalled in progress or may have been declined.  The Specialist should be prepared to make 100+ dials per day.  They will also be expected to meet business-defined metrics of production. This position requires you to have a valid MLO. Job Duties: Answer incoming calls & initiate outbound callsFollow up on HELOC applications with the goal of moving the customer to a funded loanAnswer any product related questionsSolve technical challenges for any customerManage pipeline of loansCreate interest in reverse mortgage program where the H4S cannot workTransfer non-qualified H4S customers to the reverse team when applicableManage lead pipeline via our CRMUpdate the Sales CRM with notes on each transaction  
