IT Support Desk (Full Time) - Houston, TX

IT Support Desk (Full Time) - Houston, TX

Vacancy expired!

A&C Plastics is seeking a full-time, onsite, IT Support Desk specialist for our fast-paced office.

A&C Plastics is a values-based plastic distributor that has been in business for over 49 years. We are looking for a smart and success driven IT Support Desk specialist to help us continue to grow. Our ideal candidate is a professional, outgoing person who has an entrepreneurial mindset. Are you personable? A good communicator? A problem solver? If these traits sound like you, our IT Department is a great place to start your Information Technology career. We would love to start the conversation today.

HOURS : Monday - Friday, 7:45am to 5:00pm.

WHAT WINNING LOOKS LIKE:

• Manage VOIP phone system (RingCentral)

• Assist with Digital Signage

• Basic IT help desk support: computer, laptop, printer, and network maintenance & support

• Troubleshoot email and phone issues as needed

• Assist with occasional user moves, lifting, relocation of IT assets

• Point of contact for all A/V equipment, security system, ISP, technology, phone system, & Network; work with employees or contractors to resolve issues

• Work independently and/or alongside other teams to achieve company goals and deadlines

• Document internal procedures for IT and users' processes - create effective instructions.

• Assist in maintaining email and account services as needed

• Provide training to users on various systems, applications, and software as needed.

• Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.

• Perform other duties as assigned

SKILLS/ REQUIREMENTS :

• Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.

• A basic understanding of computer network cabling and network file and print services.

• Must be able to lift 25 pounds.

• Proficiency in computer applications:

- Microsoft Excel - Manipulation of data; transferring data; development of charts and tables

- Microsoft Word - Entering and formatting text; inserting charts, tables, and other visuals

- Microsoft PowerPoint - Creating and editing slides; inserting text, charts, tables, and visuals

- Conducting research via internet browser

- ERP Systems (Epicor/P21) is a Bonus

• Ability to prioritize tasks and efficiently manage time.

• Ability to exercise good judgment and effectiveness in working with a high performing team

• Ability to research, learn, and understand new concepts on your own

• Strong oral and written communications skills

• Ability to respond effectively to inquiries or complaints.

• Ability to develop, maintain, and promote strong internal and external relationships

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to maintain professional (business casual) dress and grooming.

• Ability to furnish documentation proving your eligibility to work in the United States

Both drug screen and background check will be conducted.