DescriptionIntroductionDo you have the career opportunities as a Non Clinical Intake Coordinator you want with your current employer? We have an exciting opportunity for you to join HCA Houston Hospice & Family Care which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Houston Hospice & Family Care, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Our teams are a committed, caring group of colleagues. Do you want to work as a Non Clinical Intake Coordinator where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!Job Summary and QualificationsIntake CoordinatorThe Intake Associate provide customer service to potential patients/families, professional referral sources, and colleagues to effectively and efficiently coordinate referrals and respond to inquiries about Hospice services. Serve as a member on the Admissions Team for building and maintaining provider relationships.What you will do in this role:
Receives professional referrals (from discharge planners, physician offices, facility staff) and obtains the critical referral information in the form easiest for the referral source (electronic/fax notification, phone call, Hospice Care Coordinator (HCC) notification, etc.) to assure timely response and data entry into Home Care Home Base (HCHB).
Receives potential patient/family inquiries regarding Hospice services. Obtains and inputs the basic information regarding the patient status in order to describe how HCA Healthcare at Home may assist, with a goal of scheduling a visit to initiate the relationship into HCHB.
Schedules visits in coordination with Admissions staff to assure the appropriate staff makes the initial contact (depending on patient condition and family situation) to meet the professional referral source, and/or the patient/family initial service needs.
Communicates with referral sources, attending physicians, colleagues, and other agencies as needed, to coordinate initiation of hospice services.
Maintains regular communication with all involved in the sign-on, consent, and admission assessment phases to assure seamless coordination of information and services.
Provides solutions for callers seeking Hospice information.
Maintains referral and admissions statistics as per protocol.
Follows-up on all pending referrals on a routine basis. Documents timely on status and communicate the “Not Taken Under Care” patient status per protocol.
Builds and maintains a close professional referral source relationship through timely written and phone communication through the admission phase and final disposition of referral, as appropriate.
Builds and maintains a close relationship with HCA Healthcare at Home’s Commercial Insurance and local third party insurers through timely written and verbal communications. Coordinates information between the two entities as necessary.
Maintains HIPAA confidentiality of sensitive patient health care information.
What qualifications you will need:
High school diploma required. Associate/Bachelor preferred.
Two years of experience in an office setting and one year experience in healthcare, ideally hospice or home health agency office experience preferred.
Hospice & Family Care provides physical, emotional, and spiritual support for patients and families. We help navigate each step of their hospice journey. Our Care teams include physicians, nurses, therapists, hospice aides and social workers. Also, music therapists, spiritual counselors, volunteers and bereavement specialists are part of the care team. Our services include regular scheduled visits and on-call support. Patients can receive hospice care at home or a skilled nursing center. Hospice care is also available at an independent or assisted living community or a hospital. We are committed to ensuring our patients have the fullness of life, dignity and the respect they deserve. HCA Healthcare raises the bar on what comprehensive hospice care looks like. Just like family, we pull together to care for and support our patients and each other.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Non Clinical Intake Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
