Part Time Customer Service Clerk Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4702902) Apply Part Time Customer Service Clerk Salary$15.91 - $17.96 HourlyLocation VariousJob TypePart TimeJob Number35370DepartmentHouston Public LibraryOpening Date10/24/2024Closing Date10/31/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEWApplications Accepted From: All Persons Interested PN# 35370Division: Customer Experience Section: Neighborhood and Central LibraryLocation: Various Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts) Subject to changeDESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our Neighborhood Libraries and Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.The Part-Time Customer Service Clerk duties may include:
Interacting with customers at the customer service desk to find basic information and library materials.
Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
Facilitating the use of the public computers and troubleshooting technology-related issues.
Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
Assisting with library programming for all ages.
Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at Central Library during open hours of operation.
Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations
WORKING CONDITIONSPosition requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing. MINIMUM REQUIREMENTSEDUCATION REQUIREMENTSRequires a high school diploma or a GED. EXPERIENCE REQUIREMENTSSix (6) months of clerical/customer service experience are required. LICENSE REQUIREMENTSNonePREFERENCES
Proficient computer skills and working knowledge of Microsoft Office.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families.
To better serve our diverse communities, fluency in a foreign language is highly preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATIONSELECTION / SKILLS TESTS REQUIRED NoHowever, the department may administer a skills assessment test. SAFETY IMPACT POSITION NoIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 10APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-8357. If you need special services or accommodations, call (TTY 7-1-1). If you need login assistance or technical support call 855-524-0465. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
11 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html01 Are you a current Houston Public Library employee?
Yes
No
02
Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)
High school diploma or GED
Associate's Degree
Bachelor's Degree or higher
None of the above
03
Please indicate the amount of verifiable customer service experience you have: (select one)
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years or more
04
Describe your work experience in customer service. If you have none, please put N/A.
05
Which kind of customer service do you have the most experience with: (Check all that apply)
Retail
Restaurant or Fast Food
Administrative
Call Center
Other Customer Service
No Customer Interaction
06
Part time staff are expected to work 20 hours each week. Are you willing to only work part time hours (20 hours a week)?
Yes
No
07
Are you willing to work every Saturday and at least one night per week?
Yes
No
08
Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00 am - 8:15 pm?
Yes
No
09
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
No Experience
10
Please describe your experience for the question above regarding your proficiency level in Word, Excel and Internet Research.
11
Which part of town are you interested in working in?
Northwest
Northeast
Southwest
Southeast
Central Library
None of above
12
Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:
Spanish
Chinese
Vietnamese
Arabic
French
Other languages
I am not bilingual
13
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
