Location: Onsite at our care center located at 7900 Fannin St. Ste. 3300, Houston, TX  77054Overview of the Role:The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel. Greet patients and visitors promptly with a professional and helpful demeanor.Execute the patient check-in process by verifying and updating all demographic and insurance information at every visit.Assist new patients with the completion of intake forms and ensure all digital and physical records are organized.Collect co-pays, co-insurance, and outstanding patient balances; facilitate financial agreements as directed by the Patient Financial Services (PFS) team.Maintain real-time communication with clinical staff regarding scheduling updates, including late arrivals or cancellations, to optimize patient flow.Batch and balance all daily financial transactions and submit comprehensive activity reports at the end of each shift.Maintain strict adherence to HIPAA guidelines and internal privacy protocols to protect patient information.Participate in ongoing educational activities and staff meetings to improve practice workflows.Perform other administrative duties as required to support the Director of Practice Operations.
