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JOB SUMMARYAt Houston Methodist, the Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner by wheelchair, transcart, stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to diagnostic testing and therapeutic areas, clinics, physician’s offices, admissions and discharges throughout the complex. This position will assist with preventing patient falls by retrieving the Hover Mat/Jack, lifting and moving the patient to a stretcher and transporting the patient back to his/her room. The Transporter position must be able to communicate appropriately and work closely with nursing staff and co-workers. This position delivers patient room furnishings such as bed extensions, sleep chairs, and transports empty beds, as requested, as a backup duty when others are not available. PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization vision, fulfills the mission and abides by the I CARE values
PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 20%
Communicates to both Nursing, Imaging and other departments as to any delays. Participates as a team player with nursing, ancillary staff and coworkers for moving the patient to tests, treatments and procedures. Documents assignments completely per department protocol. (EF)
Interacts positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance. (EF)
Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard, i.e. peer-to-peer accountability. (EF)
SERVICE - 30%
Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling. (EF)
Maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate. (EF)
Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate. (EF)
Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports. (EF)
QUALITY/SAFETY - 30%
Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind. (EF)
Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly. (EF)
Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate, ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department. (EF)
Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair. (EF)
Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability. (EF)
FINANCE - 10%
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments. (EF)
GROWTH/INNOVATION - 10%
Offers innovative solutions through participation in performance improvement hospital projects and activities. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education, completing and updating My Development plan on an on-going basis. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSo High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferredEXPERIENCE REQUIREMENTSo One year of customer service, patient transportation or nursing aid experience preferredCERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDo American Heart Association Basic Life Support (BLS) within 90 days of hire/transferKNOWLEDGE, SKILLS AND ABILITIES REQUIREDo Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationso Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityo Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principleso Demonstrates working knowledge of stretchers, wheelchairs, mobility of IV pump or IVs and beds as they relate to safety measureso Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patientsSUPPLEMENTAL REQUIREMENTSWork Attire Yes/NoUniform NoScrubs YesBusiness professional NoOther (dept approved) YesOn-Call Yes, as required by entity/department for operational needNote that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc) regardless of selection aboveTravelMay require travel within NoHouston Metropolitan areaMay require travel outside Noof Houston Metropolitan areaTravel specifications may vary by department.Please note any other special considerations to this job: Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.Street: 6565 Fannin St. Name: Patient Transportation Regular Shift: 2nd - Evening
