Completed 4 year Bachelor's degree Training: Monday to Friday 8am - 5pm Location: Irving, Texas, 75063, United StatesJob Description:Customer Service Representative Monday –Friday 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM)Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc. Customer Accounts Representative Monday – Friday 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with 1-2 Saturdays a month (8 AM – 12 PM) This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another departmentSkills:FunderClericalFinanceFinancialCustomer ServiceFundingAdditional Skills & Qualifications:
Problem solving skills, attention to detail
Must have excellent Communication Skills
Experience with customer service and problem resolution
Bachelor's degree needed
Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
