Description Job DescriptionAs a Call Center Representative, you will be the voice of [Company Name], assisting customers with a wide range of inquiries and ensuring a positive experience with every interaction. You’ll be part of a collaborative team that helps resolve customer concerns, answer questions, and provide the support necessary to enhance customer satisfaction.Key Responsibilities:
Handle inbound and outbound customer calls in a timely, professional, and friendly manner.
Provide accurate information about products, services, and company policies.
Resolve customer inquiries, complaints, and issues, ensuring that all concerns are addressed promptly and effectively.
Maintain a high level of customer satisfaction by offering solutions, guidance, and product recommendations.
Document customer interactions in the system, ensuring all information is recorded accurately.
Follow up on customer issues or concerns as necessary.
Meet or exceed individual and team performance metrics, including call volume, resolution time, and customer satisfaction scores.
Stay up to date with product updates, new offerings, and company policies to provide the best possible service.
Collaborate with team members and supervisors to ensure efficient handling of customer issues.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
Qualifications:
High school diploma or equivalent (Associate's or Bachelor’s degree preferred).
1-2 years of experience in a customer service or call center role (preferred but not required).
Excellent verbal and written communication skills.
Ability to remain calm and professional in stressful or challenging situations.
Strong problem-solving skills and a customer-centric attitude.
Proficiency with computers and familiarity with customer service software (CRM systems).
Ability to multitask, prioritize, and manage time effectively.
A positive attitude, strong work ethic, and team player mentality.
Ability to work flexible hours, including evenings and weekends, as needed.
Preferred Qualifications:
Previous experience working in a call center environment.
Bilingual (English/Spanish or other languages) is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
