Join our team as a Collections Manager, leading a high-performing team responsible for servicing members with past-due consumer and residential loans. This role requires exceptional leadership, risk management, and problem-solving abilities, along with expertise in late-stage collections, skip tracing, bankruptcies, and repossessions.Key ResponsibilitiesTeam Leadership:Develop and manage a cohesive, high-performing team.Set department goals and ensure accountability through performance management.Foster employee engagement through training and incentive programs.Collections Operations:Implement strategies and processes for effective collections management.Leverage advanced technology, including AI and automation, to improve efficiency.Oversee asset recovery, legal processing, and compliance with FDCPA.Provide data analysis and reporting to guide decision-making and achieve goals.Cross-Functional Collaboration:Work with Lending, Risk, Legal, and Technology teams to align strategies.Maintain effective communication and cooperation across departments.Deliver regular updates and insights to senior leadership.Future-Focused Innovation:Stay updated on industry trends and best practices to drive innovation.Use a mix of human resources and technology to enhance member service and operational efficiency.Performance ExpectationsAchieve acceptable delinquency and loan loss ratios.Foster accountability and role clarity within the team.Encourage innovation by inspiring curiosity and promoting problem-solving.
