We are seeking a detail-oriented and proactive Franchise Development Support Specialist to join a high-growth team to support the Hana Group franchise development and compliance teams. This role is instrumental in growing our franchisee base and supporting Hana Group expansion through the recruitment and operations transition process and compliance administration. The ideal candidate thrives in a fast-paced environment and brings strong organizational, communication and problem-solving skills to support a growing franchise network.Key CompetenciesDemonstrating in-depth understanding of franchise development processes and compliance requirementsManaging complex franchise documentation and effectively prioritizing across multiple development projectsProviding dedicated support to franchise candidates and internal development teams Ensuring excellence in data integrity, analysis, and reportingFacilitating clear, cross-functional communication between development, compliance, and operations teamsOverseeing process management and documentation specific to franchise agreements, renewals, and transfersUtilizing franchise management technology to drive development and compliance efficiencyMaintaining meticulous attention to detail in franchise contracts, disclosures, and compliance recordsDuties & ResponsibilitiesManage incoming leads, ensure accurate entry into database, and assign leads to development team. Perform regular audits of leads to ensure accurate and complete information by team.Ensure franchise candidates are properly disclosed and within the scope of franchise regulations and that disclosure is properly documented. Participate and aid in the facilitation of the FDD annual renewal process with the Director of Franchise Development.Maintain primary responsibility for the franchise database. Ensure data is entered correctly and completely by yourself and team members; validate accuracy and consistency in collaboration with the Director of Franchise Development and other teams. Identify opportunities for automation of tasks to streamline team performance. Set up new users and manage users; work with the third-party vendor to update or add functionality as business needs grow.Prepare franchise agreements for signature and facilitate their return prior to training attendance.Follow process to ensure documentation related to brand or company-to-franchise conversion process is completed. Engage the development team to identify a potential franchisee.Receives franchisee requests for transfer and facilitates franchisee through documentation process. Engages franchise development team to assist in finding potential transferee.Responsible for tracking pending franchisee renewals and receiving franchisee intent to renew documents and follows process to send out renewal documents.Receives communication from the franchise operations support team regarding defaults and terminations and provide notice to the franchisees. They will engage the franchise development team when there is a need to recruit a replacement franchisee.Help operations and development identify trends in compliance issues and development gaps and engage the team to seek solutions when internal processes or policies are identified as influencing these trends.Assist with training franchisees on the use of franchise database as it pertains to accessing information and reporting issues.Coordinate updates and ensure accuracy of franchise opportunity marketing materials across various channelsThis job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed
