Description:The Sr. Support Engineer is responsible for providing technical leadership to a vast array of technical challenges within the client's Global Wholesale Banking (GWB) infrastructure technology operations environment. This individual will work on an exciting established team to redefine how GWB services will be delivered to meet global business challenges. This individual will work on a small team of high performing technologists responsible for working with business partners to better define and scope technical requirements for all GWB services, develop achievable and repeatable solutions within the shared global environment, and provide "top tier" support for its operation. This individual will be required to support Executive Management in the support of incidents of critical impact, and will be asked to drive the necessary change across the infrastructure organization to improve operational visibility to IT performance, and proactively identify issues before they become problems. (S)he will lead the way in providing "buck stops here" problem analyses in cases where existing support teams cannot quickly resolve issues.Individual will be required to provide Network and overall DMZ operational support related to Incident Management, Problem Management, troubleshooting and engineering within and connecting to DMZ’s. Reporting into a line of business within the CTO organization and working with TI Enterprise teams. He/she will work with stakeholders on a daily basis to resolve/work on Incidents, Problems, Changes and Service Requests. Operational and Engineering Support role working on Cisco, F5, CheckPoint, AVI, BlueCoat, BlueCat, and general DMZ technologies including an understanding of Middleware and Platform inter-operations within a DMZ. Strong experience in building Networks, configuring Load Balancers, Proxies and developing Firewall policies. Experience of networking, storage, clustering, patching activity. Need to be familiar with building servers, installing software, supporting application releases. Familiarity with Vulnerability Management and Enterprise Security Baselines Should be able to manage a variety of individual network devices. Should be able to adopt new skills and willing to upgrade skill. Strong knowledge on Protocols such as TCP/IP, SSL/TLS, SSH, SFTP, etc. The candidates should be well versed in diagnosing issues and problems that arise in large multi-datacenter multi-tiered application environments.Skills:Load Balancing, Proxy, IP Traffic, Network engineering, Firewall, Cisco routers, Troubleshooting, Data centerTop Skills Details:Load Balancing, Proxy, IP TrafficAdditional Skills & Qualifications:Individual will be required to provide Network and overall DMZ operational support related to Incident Management, Problem Management, troubleshooting and engineering within and connecting to DMZ’s. Reporting into a line of business within the CTO organization and working with TI Enterprise teams. He/she will work with stakeholders on a daily basis to resolve/work on Incidents, Problems, Changes and Service Requests. Operational and Engineering Support role working on Cisco, F5, CheckPoint, AVI, BlueCoat, BlueCat, and general DMZ technologies including an understanding of Middleware and Platform inter-operations within a DMZ. Strong experience in building Networks, configuring Load Balancers, Proxies and developing Firewall policies. Experience of networking, storage, clustering, patching activity. Need to be familiar with building servers, installing software, supporting application releases. Familiarity with Vulnerability Management and Enterprise Security Baselines Should be able to manage a variety of individual network devices. Should be able to adopt new skills and willing to upgrade skill. Strong knowledge on Protocols such as TCP/IP, SSL/TLS, SSH, SFTP, etc. The candidates should be well versed in diagnosing issues and problems that arise in large multi-datacenter multi-tiered application environments.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
