The Manager, Property Risk & Claims is responsible for identifying, investigating, analyzing, documenting, and mitigating operational risks across Cirrus Asset Management's multifamily and commercial property portfolio.This position serves as the organization's primary internal risk management resource and is responsible for overseeing the claims lifecycle, conducting risk evaluations, implementing loss control measures, and minimizing financial exposure arising from property damage, liability, resident incidents, and other operational risks. The role partners closely with Regional Managers, Community Managers, Maintenance teams, clients, insurance partners, and executive leadership to improve incident response, strengthen claims visibility, reduce operational risk, and support proactive loss prevention efforts across the portfolio.The Manager, Property Risk & Claims is responsible for developing scalable risk management processes that improve operational accountability, enhance incident reporting and documentation, reduce claims frequency and severity, strengthen risk awareness, and protect client assets. Through effective investigation, trend analysis, education, and corrective action planning, this role helps create a more proactive and sustainable approach to risk management across the organization.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Incident Investigation & ResponseInvestigate property-related incidents, claims, accidents, and operational risk events.Conduct root cause analyses and identify contributing factors associated with incidents.Coordinate incident response activities and ensure appropriate documentation is completed.Develop and communicate corrective action recommendations to operational leadership.Escalate significant risk exposures and emerging trends as appropriate.Risk Assessment & Loss PreventionIdentify recurring operational risks and loss trends across the portfolio.Conduct risk assessments and recommend strategies to reduce future incidents and claims.Partner with Regional Managers, Community Managers, and Maintenance teams to implement risk mitigation initiatives.Support proactive loss prevention efforts related to property operations, safety concerns, resident incidents, and operational exposures.Monitor implementation and effectiveness of corrective actions.Claims Coordination & ReportingMaintain accurate claims tracking, documentation, and reporting processes.Coordinate timely claim tendering and claims-related communications.Serve as a central resource for claims information and reporting.Assist with claims-related data requests supporting insurance renewals, underwriting reviews, and operational reporting.Ensure claims information is accurate, complete, and consistently maintained.SUCCESS MEASURESClaims frequency reductionReduction in repeat incidents and recurring risk eventsIncident response and investigation timelinessClaims reporting accuracy and visibilityClaim tendering timelinessCorrective action completion ratesWHAT SUCCESS LOOKS LIKE: Claims are identified, documented, and addressed more effectively. Operational leaders demonstrate stronger ownership of risk management responsibilities. Incident reporting becomes more accurate and actionable. Recurring risks are identified and mitigated before they become larger issues.
LEADERSHIP EXPECTATIONSDemonstrates accountability, initiative, and ownership.Builds credibility and influence across all levels of the organization.Promotes proactive risk management and continuous improvement.Influences operational behavior without relying on formal authority.
