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What you’ll be doing This position is responsible to lead all Business Operations for the Global Service Management organization in Verizon Business Group. As the Sr Manager of Business Operations, you will provide direct support to the Vice President of Global Service Management and interact daily with a cross functional team to ensure organizational initiatives, actions and resources are aligned to achieve objectives. You’ll work with all aspects of the business to understand what is required to achieve results, track progress of initiatives and actions, provide executive-level communications support and find innovative solutions to overcome challenges. Strong communication, organizational and thoughtful analysis skills are necessary to manage multiple priorities within tight deadlines to deliver the best business outcomes for Verizon and our customers. You will also be responsible to lead a high performance team responsible for the following areas of business operations. Business Operations and Strategy:
Manage the production of executive communication deliverables that require collaboration across multiple business units and leadership teams.
Assess and identify performance metrics and report out on trends and opportunities.
Partner with leaders for budget planning and financial tracking.
Contribute to development of strategic roadmap and operating model.
Develop timelines and action plans to mitigate potential risks, including escalations to key stakeholders.
Varied ad hoc projects and reports that require coordination across the various teams, as required.
Communications and Culture:
Deliver concise storyline and strategy updates for senior executive updates and operational reviews in written form and verbally.
Provide simplified data visualization or illustrations on operational data and business processes.
Act as an advocate for culture initiatives within the organization.
Leadership Team Stakeholder Management:
Manage relationships with key stakeholders, VBG leadership and executive team.
Drive alignment on priorities and requirements across the Business organization.
Influence teams to meet delivery milestones, while building positive relationships.
Project Management:
Partner with both internal and external teams to ensure successful completion of projects.
Understand key initiatives, operations and metrics of cross-business unit teams and their role in achieving Verizon Business Group objectives.
Ability to report progress and outcomes in various functions and levels.
Driving actions to transform operations, reduce expense and drive profitability, all while focusing outward on the customer.
Location may be flexible to any valid Verizon location.What we’re looking for You are a self-motivated, high performing individual and team player who learns quickly and adapts to frequently changing priorities. You are comfortable working under pressure and want to see things through from start to finish. You have a keen attention to detail but don’t lose sight of the big picture. You like working with diverse people from all backgrounds and functions at all levels and have a knack for developing strong working relationships and high performance teams.You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Experience leading and managing cross-functional teams and maintaining accountability for major business initiatives.
Excellent project management skills.
Experience with Microsoft PowerPoint, Excel, Word, Access, and Google’s G Suite.
Experience analyzing data and making appropriate process/business decisions/recommendations which shape business strategy.
Willingness to travel.
Valid driver’s license.
Even better if you have:
A degree.
Project management experience or certification.
Excellent written and verbal communications skills.
Ability to interact effectively with employees at all levels within the business to deliver results.
Experience in global customer service management.
Ability to maintain confidentiality of employee, customer, and business data.
Strong understanding of analytics, with exceptional presentation and organizational skills.
Strong strategic, analytical, and critical thinking skills.
Ability to understand and navigate the organizational landscape.
Understanding of technology and communications industries and the global business marketplace.
Ability to establish priorities, manage multiple projects/priorities simultaneously, and establish and meet timelines and milestones under deadline pressure.
When you join Verizon You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.REQNUMBER: 539137-1G
