EquipmentShare is Hiring a Service Manager, Landmark Dealership Enterprise EquipmentShare is searching for an experienced Service Manager for our Landmark Dealerships in our Irving, Fort Worth, McKinney, Cleburne & Waxahachie markets to oversee the performance and the general functions of the service departments. About EquipmentShare EquipmentShare is dedicated to creating a connected jobsite for the modern contractor . We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare’s product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications. EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S (http://equipmentshare.com/locations) . and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators. EquipmentShare’s rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it’s a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence. Your Opportunity to Grow with UsThe EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improve our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible. We’re seeking a Service Manager, Landmark Dealership Enterprise who loves a challenge and wants the opportunity to grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best. Responsibilities:
P&L responsibility for all five service locations and departments
Attract and retain top quality store service managers
Attract and retain high quality technicians
Ensure Safety procedures and PPE are being used at all times.
Ensure Safety meetings are being completed.
Coordinate and supervise the quality performance of our equipment mechanics and service personnel and look for methods to improve
Assist with building skilled service teams, which may require sourcing, interviewing, hiring, training, conducting reviews and performance evaluations
Make sure all OEM training is being completed timely.
Identify training needs and implement development. Make sure all company training is being completed timely
Analyze shop tools and special tool needs by location.
Cleanliness and organization of all shop areas, and field service trucks.
Work with Warranty Manager and Service Managers that warranties are filed timely, correctly, and paid.
Create a culture that is positive and productive for everyone in the department.
Identify areas of conflict and determine and implement the appropriate solution for the situation
Maintain and nurture existing customer relationships to ensure customers are 100% satisfied with our service and support
Coordinate and supervise the quality performance of our equipment mechanics and service personnel to minimize customer down time
Work closely with Parts to improve parts ordering workflow.
Work closely with OEM service representatives.
Grow field service capabilities and responsibilities.
Assist with rental fleet PM scheduling.
Assist with resolving customer inquiries, requests, complaints or other communications
Lead by example and inspire others to perform to their highest potential, maintaining a professional appearance at all times
Assist with building skilled service teams, which may require sourcing, interviewing, hiring, training, conducting reviews and performance evaluations
You'll manage operations to maximize the success of the branch and work with General Managers closely to achieve business goals
Effectively, clearly and accurately communicate information so everyone on your team is on the same page
Establish reasonable and measurable goals with well-defined expectations for the position and team members
About You
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.
What You’re Working With:
You have at least 4-5 years of rental industry experience, preferably in a management role.
Experience in retail dealership service management, preferably multi-store.
You have a valid driver’s license and clean driving record.
You are authorized to work in the U.S. (without sponsorship by the employer for a visa).
You have strong interpersonal and problem-solving skills.
You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services.
Why We’re a Better Place to Work
Highly competitive compensation
Insurance coverage benefits including Health, Vision and Dental
401(k)
Generous paid time off
Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare
Opportunities for continued education, mentorship and professional development with conferences, seminars and more.
EquipmentShare is an EOE M/F/D/V
