Operatitions Specialist

Operatitions Specialist

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Requirements:

• Overseeing a fleet of vehicles across multiple states

• Managing 100-200 cars

• Answering customer support inquiries through multiple channels (phone, text, and email), Maintaining necessary documents for vehicles,

• Scheduling vehicle cleanings and maintenance with third party vendors

• Scheduling cleanings after vehicles are returned (48 hour buffer to get this done)

• Scheduling maintenance and/or repairs

• Working with 3rd party vendors to get the vehicle repaired

• Providing files for accidents (loss reports, photos)

• Working with insurance on accidents

• Working with customers

• Must know exactly what is going on with their fleet

• Processing tolls and citations

• Uploading documents/registrations

• Will be in and out of multiple systems at once

• Excellent written and verbal communication skills,

• Proficient in Microsoft Excel as it is used daily.

• Experience with PIVOT tables and VLOOKUPS

• Ability to multi-task while moving quickly,

• Attention to detail,

• Organization and Critical Thinking skills

• Strong Communication skills

• Ability to work with multiple vendors and coordinate scheduling,

• Ability to work individually or with a group,

• Ability to quickly change directions and comfortable with working in a quickly changing environment

• Tech savvy,

• Familiar with mobility and car share, vehicle or fleet management background,

• Any experience in customer support ticketing systems and Customer Relationship Management systems (especially Salesforce and Zendesk),

• Self-starter