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Location: Plano, TX
Description:
Product Manager 2
Long term Contract
Location: Plano TX
Top 3 must haves
Experience in product management/marketing within services industry (device protection / extended warranties, technical support, OR professional services)
Experience with products targeted at business customers (SMB or Enterprise)
Plano location [remote/telework for 2021 is fine, may change in 2022]
Summary
The Mobile B2B Product Manager - Business Services will be responsible for the development and execution of the enterprise mobility product management strategy for Client mobile business services such as extended warranties, technical support, and professional services. The strategy will focus on services product requirements, services launch, voice of the customer, and technical/sales enablement for the channel from an enterprise perspective. Responsibility will also include coordination with the demand generation, vertical business development, and sales channel teams for all service product planning and launches.
Specifically, the Mobile B2B Product Manager - Business Services will focus on the following tasks:
Development of Client mobile business services go-to-market strategy, including product offering, pricing, routes to market, for the US in the enterprise segments and channels
Development of programs and promotions that drive channel sales sell in and sell out
Development of competitive comparisons for utilization across the organization
Contributes to flawless launch execution for all mobile business services products
Coordination of the US strategy, messaging and support with SEA product leaders, SEA service delivery leaders, and client HQ
Develop client thought leadership in the services product management arena
Gather, analyze, and understand voice of the customer relative to mobile business services requirements and strategy
Additional Responsibilities and Essential Duties:
The Mobile B2B Product Manager - Business Services will provide the overall services strategic direction with respect to all assigned mobility products. This position will also provide insight to other SEA/HQ/R&D business leaders and contribute to SEA/HQ/R&D overall business strategy development and implementation with respect to services requirements. This leader will develop and manage the associated mobile services marketing support team, be responsible for the programs to support new service introductions and business development, and manage service product management interaction with the marketing organization as a whole for the assigned category. This role will also manage and develop sales tools for the larger sales organization and serve as the primary services expert within the organization.
Required Skills and Experience
Bachelor's Degree with 3-5 years of directly related experience is required
Prior experience developing and managing services product and support strategies, such as extended warranties, technical support, and professional services, required
Prior experience in product marketing and with managing product launches required
Prior experience in a telecommunications environment required, with specific focus on mobile (smartphones and tablets) services and support
Ability to identify service and support risks and associated solutions within mobile product technologies
Must be able to read, write, analyze, interpret, present, and explain technical product materials
Must have experience with Microsoft Office Suite and extensive use of Microsoft presentation software
Must have demonstrated project and program management skills
Necessary Attributes
Develop and maintain excellent working relationships with all appropriate levels within and outside the company. Plan, organize, and prioritize multiple assignments and projects. Read and interpret technical documents, media materials, and contracts (or related documents) based on corporate legal and marketing standards and philosophy. Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in the sales, services, solutions, logistical, or financial areas of clients, prospects, and company. Demonstrate a superior level of program development and project management skills, including the ability to prepare written plans and schedules, identify objectives, create program proposals, coordinate and direct project teams, manage service and support staff, and manage within assigned budgets as appropriate. Work independently and in team environments in order to achieve personal and team goals and complete assignments within established time frames. Ability to negotiate on behalf of functional area to come to agreement on all security solutions strategy, goals, and objectives.
Physical/Mental Demands and Conditions
Work is generally performed in an office environment. All candidates must be able to operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. Machines, tools, equipment, and work aids include Mobile Devices, PC's, printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Will be required to travel between key US offices for SEA as well as attend customer/industry events and required meetings with client HQ or other subsidiaries as assigned. Will need to consistently demonstrate a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
Please send your resume to
Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
