Proactively monitors for threats, including violence, civil unrest, active shooters, travel advisories, open source/dark web threats, reputational harm, and other events that could disrupt business operationsConducts investigations and threat assessments, escalating threats as appropriate and notifying relevant parties in accordance with SOC protocolsPerforms a broad range of investigations using a variety of tools such as TLOxp, open-source intelligence (OSINT), social media, web tools, closed circuit television (CCTV), and other in-house proprietary toolsResponds to crises and coordinates initial actions by collaborating with the appropriate RSO and Business Unit partnersManages and monitors burglar and fire alarms systems, access controls, and CCTV operationsResponds to alarm signals, uses video verification and historical reviews to determine appropriate actions, and dispatches authorities, initiates repairs, or resolves user errors as neededConducts internal investigations in support of the Safety and Security team and takes initiative to successfully resolve investigations in a timely and efficient mannerSupports law enforcement requests by collecting and distributing requested evidence, such as video footage or point of sale (POS) dataAccurately and concisely reports on incidents of crises, threats, safety, and security concerns
