Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.Allied Universal Technology Services is hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary function of the Lead is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Lead is to ensure goals are being met and objectives are met or exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for long periods of time.Pay: $20.00 hourlyShifts Available:
Floating Shift (rotates between morning, evening, and overnight shift), including weekends
RESPONSIBILITIES:
Provides coaching and feedback to new and existing operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines
Serves as a resource in answering questions regarding interpretation of data to be keyed or verified
Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention
Respond to customer inquiries
Compiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintained
Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded
Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed
Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
Completes incident reports
QUALIFICATIONS:
A High school diploma or equivalent.
Minimum of two years experience in a law enforcement, security, military, or customer service call center role
Must be able to obtain a TOPS Alarm Monitoring license during our paid training program
Must be able to work overtime as needed.
Must be able to effectively verbally communicate to another to direct, control, and/or assist in the event of a crisis
Must be proficient in Excel, Outlook, and Microsoft Teams applications and/ or learning new technology
PREFERRED QUALIFICATIONS:
Minimum of two years’ experience controlling cameras or troubleshooting CCTV security systems
Previous experience in a supervisory or team lead role
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-IM1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Texas-RichardsonJob Category: Security Officer
