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RESPONSIBILITIES:
Kforce has a client in search of a talented Computer Systems Engineer in San Antonio, TX. This position may be available to work in a fully remote environment.
Responsibilities:
Independently plans installs, integrates and validates systems software and hardware solutions
Manages technical change implementation across environments
Acquires and applies broad knowledge of the business, its products, and processes
Resolves issues of and navigates obstacles to deliver work product
Serves as a resource to less experienced team members on escalated issues of a routine nature
Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs
Consistently applies learned processes, procedures and workflows to include however not limited to the software and/or hardware environments in one domain
Generates new solutions leveraging competent skills and knowledge
Solve complex infrastructure and application problems independently
Considered fully qualified in one domain
May serve as a mentor to junior team members
May be a subject matter expert in one or more specializations within a domain
Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact
Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions
Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity
REQUIREMENTS:
Bachelor's degree required; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
2+ years of experience supporting a video streaming platform (i.e., Kaltura, Qumu, Vimeo, Panopto, Vidizmo)
2+ years of experience supporting a CDN solution or can demonstrate knowledge of what it is
2+ years of experience supporting media streaming encoders (Elemental, Matrox, Digital Rapids)
Understands network support/commands, i.e., ping, nslookup, tracert
Understands media formats and best practices for media creation
Can work after hours when necessary for IT change maintenance activities or application validations
Preferred:
Has provided customer support in a level 1, 2, or 3 capacity or has performed incident management
Knows the change management process for IT maintenance activities
Has troubleshooting experience with Chrome, MS Edge, and Safari browsers for isolating video delivery or playback issues
Understands video delivery methodology (i.e., multicast/unicast)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
