LocationMokara Hotel and SpaThe Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.Job DescriptionThe role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. BECOME A PART OF OUR TEAM AND RECEIVE A $750.00 RETENTION BONUS PAYABLE OVER 6 MONTHS Responsibilities
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
To be experienced with various guest scenarios
Ability to count and disburse money
To be familiar with all technical equipment related to the Front Desk
To understand the influence and importance of all departments on the Front Desk
Must be able to perform all positions in the Front Office department
Responsible for the training of new associates
Understand all radio codes and emergency procedures
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager
Qualifications
Previous customer service experience
Previous cash handling experience
Previous hotel experience highly preferred
Ability to clearly communicate (verbal and written) in English with guests, associates and vendors
Ability to stand for 8 hour shift
Must be able to work a flexible schedule to include nights, holidays and weekends
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-SAN ANTONIOPosted Date9 hours ago(11/21/2024 11:21 AM)Requisition ID 2024-116588 of Openings 1Category (Portal Searching) Front Office Operations
