Description We are offering a short term contract employment opportunity for a Help Desk Analyst in San Antonio, Texas. The role primarily revolves around providing both onsite and remote technical support to end users. This position is integral to our team, facilitating the smooth operations of our software and hardware systems.Responsibilities: Handle help requests from business users, whether in-person, via telephone, or through electronic methods. Monitor and maintain end user system accounts, including permissions and access rights. Work collaboratively with team members to detect and resolve software or hardware related issues. Administer, process, and track end user system access permission forms. Engage in the analysis of documented resolutions and trends to devise strategies for future problem prevention. Stay updated with software updates, drivers, knowledge bases, and FAQ's available on the internet to aid in problem resolution. Acquire familiarity with the appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, like software installation and upgrades, hardware installation, and system and application configuration. Assist in managing resources such as video conferencing, loaner equipment, conference bridges, and room reservations. Contribute to maintaining inventory control of technology equipment. Generate help sheets and FAQ lists for end users. Support IT projects through research. Collaborate with the networking team to ensure the timely completion of projects and initiatives. Continually expand knowledge of the business and technology trends relevant to our operations. Cross-train on applications and hardware within the team. Requirements Proven experience in Android Development Demonstrable skills in Cisco Technologies Familiarity with Citrix Technologies Competency in using Mac Computers Advanced knowledge of Microsoft suite Ability to manage Active Directory Proficiency in handling Apple Devices Understanding of Computer Hardware components and their functions Experience in Configuration Management Skilled in software and hardware Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
