Description/Job SummarySUMMARYEnsures quality and thoroughness of all repairs and the accurate documentation of all associated costs to maximize customer satisfaction and the revenue to the dealership from manufacturer warranties and incentive programs. Responsibilities/DutiesESSENTIAL DUTIES Essential duties include the following. Other duties may be assigned.
Directs and schedules the activities of Service Advisors I, Service Assistants and Assistant Lane Manager.
Monitors and follows up on parts orders to ensure availability.
Ensures employees are up-to-date on all training.
Receives customer complaints and consults with Service Manager to resolve.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Ensures each customer receives prompt attention by performing duties of other Service Department staff when needed.
Performs periodic quality control inspections to ensure work meets dealership and factory standards.
Prepares pricing guides and maintenance menus for frequent labor operations.
Maintains high customer satisfaction standards
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Keeps work area clean.
Required SkillsLanguage Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to effectively present technical and general information and respond to questions from managers, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical and general instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Required ExperienceExperience
5 - 10 months related experience and/or training.
Required EducationEducation
High school diploma or equivalent.
Required QualificationsQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DetailsPHYSICAL DEMANDSThese are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
Occasionally lift and/or move up to 15 pounds.
Close vision, distance vision, color vision to distinguish traffic signals, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT These are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to moving mechanical parts.
Occasionally exposure to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration.
The noise level in the work environment is usually loud.
Northside Auto Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or gender identity. If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccommodation@nsautogroup.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.
