Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Strategic Account Relationship Manager Senior for the P&C Vendor Management team, you will be responsible for developing, managing, growing, and nurturing relationships between USAA and external strategic suppliers. These objectives include onboarding and operational support of strategic partner relationships, ability to identify opportunities for growth, and overall build strong relationship with key strategic partners including internal affiliates.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX office location. Relocation assistance is not available for this position.What you'll do:
Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members.
Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals.
Responsible for timely and appropriate resolution of escalations from strategic supplier partners.
Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts.
Identifies opportunities to document and facilitate improvements to processes. Assists with developing functional policies, procedures, and guidelines.
Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
Serves as a peer mentor and on-the-job trainer for other team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience.
Advanced knowledge and experience with applicable industry and products for the assigned functional area.
Strong Agile Methodology acumen.
Advanced Data Analysis skills.
Basic Process Mapping Experience.
Accountability for complex tasks and/or projects required.
Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels.
Strong issue resolution and follow-up skills.
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
Strong written communication skills.
Advanced knowledge of the project management and prioritization skills.
Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required.
Travel may be required.
What sets you apart:
Strong Auto/Property Claims experience.
Highly preferred Injury experience.
SME in developing and implementing 3P Strategies.
Claims vendor management experience.
Attention to detail.
High level communication drafting using in BOTH Email and PowerPoint.
Ability to influence at the highest level.
Spend management experience.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480 .Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Please do not type your first and last name in all caps.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/staticassets/Media/enterprisehrcpranoticeatcollection.pdf) here.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
